FAQ

SYSTEM & BROWSER COMPATIBILITY


Q 1. Which is the browser that I would need to study my course?
A We support numerous browsers and their versions , however we recommend Chrome. Hence for best user experience use your Google Chrome browser.
Q 2. With what devices is the LMS application compatible?
A The LMS application is compatible with any laptop or desktop. Do not use a mobile device to study your course.
Q 3. When I click the browser’s front and back button, I am unable to navigate through the e-Learning course hosted on the LMS application
A The LMS application does not support the back and forward browser buttons.

Do not use the back and forward buttons to navigate within the LMS, as it will kick you out of the application. Refer the help manual which you can access by clicking on the HELP menu in the LMS course dashboard page which will appear after you login successfully. It will help you with information on how you can navigate through the LMS application.

LMS LANDING PAGE


Q 1. What is my login ID?
A Your email ID registered during enrollment is your login ID for the LMS
Q 2. I am copying the login id and password sent to me through email, but I am unable to log in.
A Do not copy the login id and password. Type the login id and password and click on the login button.
Q 3. I am unable to login into the LMS application? Or I forgot my password?
A Click on the forgot password link at the bottom of the login area. It will prompt you to enter your registered email id. Enter your registered email id and a system generated password will be sent to your email.
Q 4. I have forgotten my login ID? Or My email ID registered is a wrong email ID. I wish to change my email ID?
A Please raise your issue to support@learnamerica.com with your contact number for us to troubleshoot further.

STUDENT LANDING PAGE


Q 1. How do I see the E-Book of my course? I am unable to find a link to it.
A Click on the name of your course on the student course dashboard page to access the E-book.
Q 2. Why am I am unable to click on the announcement link? It is in the disabled mode
A The announcement link will be available, if any course announcements are posted by the instructor.
Q 3. Why are there no events posted in my calendar?
A Any assignments or assessments whose due dates fall in the present or in the next calendar month, only those corresponding events can be seen in the calendar.
Q 4. Why am I not able to see the course for which I have registered?
A The course will not be available if the present date exceeds the batch end date. You may send an email to the support team by clicking on the HELP menu that is available on the top right side of the screen and raising a query to the technical support team.
Q 5. What is the FORUM link for?
A Course specific forum link can be used to interact with your faculty and peers in your class room.
Q 6. How do I reach my instructor on any academic queries?
A You can click on the Email link available on the student landing page within a course specific block.

You may compose and submit any academic related queries through the email interface. You can also attach files related to your queries. Enter your personal email ID on the “CC” box, if you want a copy of the email

Note this is a send only facility to your instructor. We do not store your emails and there is no retrieval or archive facility.

Q 7. How do I navigate through various features in the LMS application?
A Every course has course related features such as Report, Calendar, Assessment, Announcement, Email & Notes that can be accessible through the respective course block in the student dashboard page.

When you access the E-book page, you will be able to navigate through the various features of the course from the E-book page. You will be able to navigate between E-Book, Teacher’s Corner, Forum Assessment and Email which appears on the top right corner just below the toolbar on the E-Book page.

TOOL BAR


Q 1. Once I have completed my learning session is it necessary to click on the “Logout” menu in the tool bar interface?
A It is important to logout, rather than to just close your browser, since it will help track your learning information more accurately
Q 2. I have been already given a password during registration. Do I need to change it?
A It is recommended that you change your password the first time you access the LMS. Click on the “Password” link on the tool bar interface available on the top right corner to change your password.
Q 3. Is there any place where I can access the Help Manual?
A Click on the “Help” link on the tool bar interface available on the top right corner to access the Help Manual.
Q 4. Is there any place where I can raise platform related technical queries?
A The technical team can handle any queries related to course not being visible, media not working, unable to see quiz related questions after clicking on the quiz button, inability to see assessment and LMS navigational errors .

To raise a query to technical support team, follow the below steps: Click on the “Help” link on the tool bar available on the top right corner. Then click on the “Access Technical Support” link to compose and submit your technical query. You can also attach files related to your queries. Enter your personal email ID on the “CC” box, if you want a copy of this email.

Note this is a send only facility to your instructor. We do not store your emails and there is no retrieval or archive facility.

Q 5. Why do I need to click on the “Home” button instead of the browser back button?
A The LMS application does not support the back and forward browser buttons. Do not use the browser back and forward buttons to navigate within the LMS, as it will kick you out of the application.

EBOOK


Q 1. I am not able to view the full page when I access the e-book. The scroll bar does not appear for me to scroll the page. What should I do?
A Please use "Hide TOC" button which, when activated, the Table of Contents will be hidden and contents will be shown in full page. The scroll bar will also appear in this mode. "Show TOC" will bring back Table of contents. It is possible to go to Next or Previous topic by clicking on the respective links without using Table of contents.
Q 2. Is there any specific order for me to navigate the TOC?
A There is no restriction in navigating the TOC. You may jump to any topic you want to look at. However the easiest way to read through the eBook is to study it sequentially. It is possible to go to Next or Previous topic by clicking on the respective links without using Table of contents.
Q 3. I am unable to highlight a section of text in my eBook?
A i) Click on the Highlight button to enable the highlighting feature.

ii) Click on the initial point on the eBook where you want to start highlighting and drag the mouse to the end point on the eBook where you want to stop highlighting.

Q 4. I highlighted few texts on an eBook page and the same has suddenly disappeared.
A It is most likely that you have clicked on the remove highlight button. It removes the entire highlight within the same eBook page. You cannot retrieve your highlighted text.
Q 5. What is the difference between quiz and assessment?
A Quiz can be attempted for the purpose of self-assessment. It measures your understanding of the subject matter you have just studied in a specific topic area. You may take the quiz as many times as you like. It is best that you take a quiz after you study the material.

Assessment helps to provide a measure of your understanding across a range of topics within the course.

Q 6. Can I navigate through course specific menus from eBook?
A When you access the E-book page, you will be able to navigate through the various features of the course from the E-book page. You will be able to navigate between E-Book, Teacher’s Corner, Forum Assessment and Email related to the course which appears on the top right corner and just below the toolbar on the E-Book page
Q 7. How do I take notes across various topics?
A At the bottom of each topic, you will see the notes area where you can type-in your notes for that specific topic.

You will be able to review and print your notes through the Notes link available on the Student Course Dash Board

TEACHER’S CORNER


Q 1. I am unable to access Teacher’s Corner in my course. Where can I find access to it?
A Teacher’s Corner appears within the eBOOK in the Learning Management System (or LMS) where you will find any course material posted by your instructor.

You will only see this link, if your instructor has posted some course material that you need to see.

Q 2. What are the types of resources instructor can share?
A Your instructor can provide the following
  • Textual content
  • A link to a You Tube video.
  • Useful online website links
  • Downloadable resources such as documents, pdf files, presentation, spreadsheet

ASSESSMENT


Q 1. I can see the assessment in the assessment list but I am unable to take the assessment?
A Your instructor can provide the following

a. The present date is well passed the due date. Hence the icon to take the test will be in the disabled mode.

b. You could have exceeded the number of attempts the instructor would have set for this assessment.

Q 2. Where can I see the result for my assessment?
A In the assessment list page, you will see a list of assessment. One of the elements of a specific assessment is the result element. If you click on the result icon of the specific assessment, you will be able to access the score for the assessment.
Q 3. I have attempted a test but why am I not able to see any result icon for the specific assessment?
A The reason why you are unable to see any result icon after your assessment attempt is because the instructor has not enabled the result icon for that specific assessment.
Q 4. Can I skip the question and answer another question? Can I revisit the skipped question?
A There are no restrictions on what you can answer, skip, revisit, correct or change your answer. All question numbers that are answered would be highlighted in ‘Yellow’ whereas questions that are unanswered will remain in white. You may visit the unanswered questions any time during your assessment.
Q 5. Will I be able to see the evaluated paper?
A
  • If your instructor has enabled the ‘show result’ for that specific assessment you will be able to see the evaluated paper.
  • The evaluated paper has a summary section, which shows how you have fared topic wise so that you can focus on topics where you had more mistakes.
  • Each question will show the options, your selection and the correct answer to the question.
  • The button at the bottom of each question will show the name of the topic where this question is associated with.
  • Click on the topic to go to the eBook page specific to that topic. This will help you read the eBook and understand why the answer you selected may have been wrong.

INSTRUCTOR DASHBOARD


Q 1. How do I see the E-Book of my course? I am unable to find a link to it.
A Click on the name of your course to access the E-book.
Q 2. Why am I am unable to see any announcement?
A The announcements will appear only if any course announcements are posted by the instructor through the announcement menu.
Q 3. Why are there no events posted in my calendar?
A Any assignment or assessment whose due dates falls in the current or in the next calendar month, that corresponding event can only be seen in the calendar.
Q 4. Why am I not able to see the course for which I have registered?
A The course will not be available if the current date exceeds the batch end date. You may send an email to the support team by clicking on the HELP menu that is available on the top right side of the screen and raising a query to the technical support team.
Q 5. What is the FORUM link for?
A Course specific forum link can be used to interact with your students and peers in your class room.
Q 6. How do I reach out to the students of my class?
A You can click on the Email link available on the instructor landing page within a course specific block. You may compose and submit any academic related queries/information through the email interface. You can also attach files to your queries/information. Enter your personal email ID on the “CC” box, if you want a copy of this email

You can choose a subset of students to send the query/information

Note this is a send only facility to your students. We do not store your emails and there is no retrieval or archive facility.

Q 7. How do I navigate through various features in the LMS application?
A Every course has course specific related features such as My Students and each student related report, Calendar, Assessment, Announcement, Email that can be accessible through the respective course block in the instructor dashboard page.

Every course has course specific related features such as My Students and each student related report, Calendar, Assessment, Announcement, Email that can be accessible through the respective course block in the instructor dashboard page.

SETTING UP ASSESSMENTS


Q 1. Can I create an assessment across a range of topics?
A Yes, you can create an assessment across a range of topics within a course.
Q 2. What is the purpose of “show after” and “submit before” option?
A The purpose of “show after” is to schedule the assessment to appear on a particular date and time. The purpose of “submit before” is to schedule the assessment end date where the student is required to complete and submit the assessment before this deadline.

Once the “submit before” deadline is past, the student will not able to submit the assessment for grading consideration.

Q 3. Can I set an adaptive test?
A The assessment control block also has the facility to create Adaptive Tests – Pass the first test before taking the next one.
Q 4. What is the purpose of randomize MCQ Option in an assessment?
A Randomize MCQ Options will ensure that two persons sitting next to each other will get different choices for the same MCQ question
Q 5. What is the purpose of “Show Results” Immediately?
A “Show results” immediately will display the detailed grading once the student submits the test or assessment.
Q 6. Can I set an assessment which can circumvent the time duration?
A “Allow save and resume”, is an option that will over rule the time duation. Student can save; leave the LMS and return to pick up the work. This is suitable for homework assignments where time is not of essence
Q 7. Can I set the duration of the assessment?
A Yes you can set the duration of the assessment. Duration is the amount of time allocated to the student to complete the assessment or test.
Q 8. Can I define the points?
A Points are automatically calculated by the LMS once the questions are selected.
Q 9. Can I configure the number of assessment attempts?
A Students may be given multiple attempts to pass. Every attempt is stored and can be reviewed by the instructor.
Q 10. How do I source various questions when I am creating an assessment?
A Just as traditional text books have questions organized by chapters and topics, the online course comes equipped with questions also aligned to chapter, topics, etc.

The number of questions within each chapter is larger than the questions under a topic or a sub-topic. Chapter-wise, the questions are accumulated from all topics contained within the chapter.

Step 1:

  • Pick a main topic from the course table of contents or TOC.
  • Now the selected main topic name is displayed

Step 2:

  • Click on this selected name again
  • You will see the number of questions available under this topic or sub-topic.
  • Please remember that this number is a consolidated total for all sub-, sub-sub topics under the selected tree level.
  • The screen shows the question type and number of questions based on points per question.

Step 3:

  • Now that you know about the availability of questions under this heading, move to the box under “points per question”.
  • Enter the points per question you wish to select under this heading.

Step 4:

  • Click on the selected name again
  • You will now see the actual list of questions available under this heading and keep in mind that this is a cumulative list.

Step 5:

  • Hand-pick the questions you wish to include for the test.
  • Click on Finalize after you have finished your selection of questions under this heading.

Step 6:

  • Go to the next line and go back to Step 1
  • Continue this iteration until you have selected questions for all of the chapters or topics you wish to include in the assessment or test.

Step 7:

  • Now from the list of headings or topic list, select the number of questions you wish to allocate to this test.
  • You must now enter the # of questions under each of the headings you have chosen.
Q 11. Why does my assessment link shows red in the instructor dashboard?
A It indicates that the number of questions defined in the topic is more than what is available in the question repository and the assessment criteria has to be revisited.
Q 12. Why I cannot modify the assessment?
A You cannot modify the assessment if any student has taken the assessment. You can either reset the students attempt or seal the assessment if you wish to modify the assessment.